Privacy Policy

Effective Date: October 26, 2023

Your privacy matters to us. Resources for Caregivers (R4C) ("we," "us," or "our") is committed to protecting your personal information and ensuring transparency about how it is collected, used, and shared when you visit www.resources4caregivers.help (the "Site") or use our services. This Privacy Policy describes our practices.

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1. Information We Collect

We may collect the following types of information:

Personal Information You Provide:

• Contact Information: Name, email address, phone number when you fill out forms (Contact Us, Service Requests, Resource Recommendations, Newsletter Signup). Service Request Details: Information related to your caregiving situation, recipient details (for gift baskets), challenges, goals, and preferences when you request Caregiver Chats, Coaching, or Gift Baskets.
• Payment Information: While we use third-party processors for payments (see Electronic Payment Policy), we may receive transaction confirmation details (but not your full credit card number).

Information Collected Automatically:

• Usage Data: We may collect information about how you access and use the Site, such as your IP address, browser type, operating system, pages visited, time spent on pages, and referring website addresses. This is often collected via cookies and similar technologies.
• Cookies: Cookies are small data files stored on your device. We may use cookies to enhance site functionality, analyze usage patterns, and improve user experience. You can manage cookie preferences through your browser settings.

Cookies: Cookies are small data files stored on your device. We may use cookies to enhance site functionality, analyze usage patterns, and improve user experience. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To process your requests for Caregiver Chats, Coaching, Gift Baskets, and Resource Recommendations.
• To Communicate With You: To respond to your inquiries via our Contact Us form, follow up on service requests, send confirmations, provide updates, and share requested information.
• To Improve Our Site and Services: To understand how users interact with our Site, identify areas for improvement, enhance user experience, and evaluate the effectiveness of our resources and services. Anonymized or aggregated data may be used for analysis.
• For Marketing (with Consent): If you opt-in (e.g., via the newsletter signup checkbox), we may send you occasional emails about R4C updates, new resources, tips, or promotions. You can unsubscribe at any time.
• To Comply with Legal Obligations: To meet legal requirements, respond to lawful requests, and protect our rights.

3. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. We may share your information only in the following limited circumstances:

• With Service Providers: We may share information with trusted third-party vendors who help us operate the Site and provide our services (e.g., payment processors like Stripe/PayPal, email service providers like Mailchimp, website hosting providers like Webflow). These providers are obligated to protect your information and use it only for the purposes we specify.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• To Protect Rights: We may disclose information when we believe it necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.
• With Your Consent: We may share your information for other purposes if we have your explicit consent.

4. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in the email or contacting us directly.

To exercise these rights, please contact us using the information provided on our Contact Us page. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or other legal requirements).

7. Children's Privacy

Our Site and services are not directed to children under the age of 13 (or a higher age threshold where applicable by law). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without parental consent, we will take steps to delete it.

8. Links to Other Websites

Our Site may contain links to other websites not operated by us. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us via the information provided on our Contact Us page.